Last updated: 25-08-2016
At Karen de Jong/KRN, we respect your privacy and take the protection of your personal information seriously.
This Privacy Policy explains what personal data we collect, why we collect it, how we use it and what rights you have regarding your personal data.
What personal data we collect
Depending on how you interact with our website, we may collect:
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Name
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Billing and delivery address
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Email address
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Telephone number
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Order details
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Payment and transaction information
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Account information, if you create an account
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Information you provide when contacting us
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Information relating to returns or customer service requests
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Technical information such as IP address, browser type and device information
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Website usage information collected through cookies and similar technologies
We only collect personal information that is relevant for the purposes described below.
How we use your information
We may use your personal data to:
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Process and fulfil orders
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Process payments
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Deliver your artwork
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Send order confirmations and delivery updates
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Process returns, refunds and complaints
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Respond to questions and customer service requests
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Maintain and improve our website
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Prevent fraud and protect the security of our website
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Comply with legal and accounting obligations
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Send marketing communications where you have provided the required consent
Legal basis
Depending on the situation, we process your personal data based on one or more of the following legal grounds:
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Performance of a contract – for example, processing and delivering your order.
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Legal obligation – for example, keeping financial records where required by law.
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Legitimate interests – for example, maintaining website security and preventing fraud.
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Consent – for example, where you have consented to receive certain marketing communications or where consent is required for certain cookies.
Payments
Payments are processed using third-party payment providers, including Stripe and payment services available through our Wix website.
When you make a payment, the relevant payment provider may process your payment and personal information according to its own privacy policy.
We do not need or intend to store your full payment card details ourselves.
Our website and Wix
Our website is hosted and operated using Wix.
Wix may process certain personal information on our behalf as part of providing website hosting, ecommerce and related services.
For more information about how Wix processes personal data, please refer to Wix's own privacy documentation.
Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website and online shop to function correctly, for example to maintain your shopping cart and process transactions. Where required by law, we ask for your consent before placing non-essential cookies, such as certain analytics or marketing cookies. You can manage your cookie preferences through our cookie settings.
Sharing your personal data
We may share personal data with trusted service providers where this is necessary to operate our business, including:
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Website and ecommerce service providers
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Payment providers
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Shipping and delivery companies
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IT and hosting providers
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Professional advisers, where necessary
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Government authorities where legally required
We do not sell your personal data.
International data transfers
Some of our service providers may process personal data outside the European Economic Area (EEA).
Where this occurs, we take appropriate measures to ensure that your personal data receives an adequate level of protection in accordance with applicable data protection legislation.
How long we keep your information
We retain personal data only for as long as necessary for the purposes for which it was collected, including fulfilling our legal, accounting and administrative obligations. The exact retention period depends on the type of information and the reason it was collected.
Your rights
Depending on applicable law, you have the right to:
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Request access to your personal data
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Request correction of inaccurate information
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Request deletion of your personal data
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Request restriction of processing
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Object to certain processing
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Request data portability
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Withdraw consent where processing is based on consent
To exercise your rights, please contact us at info@karendejong.com.
You also have the right to lodge a complaint with the relevant data protection supervisory authority.
Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. However, no method of transmission or storage can be guaranteed to be completely secure.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page.
Contact
If you have any questions about this Privacy Policy or how we handle your personal data, please contact: