Last updated: 25-08-2026

We carefully package every artwork to ensure that it reaches you safely.

Where we ship

We ship our artwork worldwide from the Netherlands. Available shipping options and costs are calculated during checkout based on your delivery address, the size and weight of your order and the shipping method available for your destination.

Shipping costs

Shipping costs are not included in the displayed product price, unless explicitly stated otherwise. The applicable shipping costs will be calculated and shown during checkout before you complete your purchase.

Processing and delivery times

Orders are normally processed and dispatched as soon as possible. Our estimated delivery time is up to 10 business days, unless a different timeframe is stated on the individual product page or agreed with you before purchase. Custom or personalised artworks may require additional production time. If a different delivery timeframe applies, this will be communicated before or during the ordering process. Please note that delivery times may occasionally be affected by circumstances outside our control, such as carrier delays, customs procedures or other unforeseen circumstances.

Tracking

We use different shipping carriers depending on the destination and size of the order. Where available, your order will be shipped with tracking information. Once your order has been dispatched, we will provide tracking information by email where applicable.

International orders

For orders shipped outside the European Union, your country may charge:

Import duties
Customs fees
Local taxes
Other charges imposed by the destination country

These charges are not included in our product or shipping prices unless explicitly stated. Any applicable import duties, taxes or customs charges are the responsibility of the recipient. Please check the import rules in your country before placing an international order.

Incorrect delivery information

Please make sure that your delivery address is correct when placing your order. If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply when the package needs to be resent.

Damaged deliveries

Although we carefully package every artwork, damage can occasionally occur during transport.

If your artwork arrives damaged, please contact us as soon as possible at info@karendejong.com.

Please include:

Your order number
Photographs of the artwork
Photographs of the packaging
A photograph of the shipping label

We will assess the situation and work with you to find an appropriate solution.

Lost deliveries

If your order appears to be lost in transit, please contact us so that we can investigate the shipment with the relevant carrier. We will work with you to find an appropriate solution in accordance with your statutory consumer rights.

Shipping & Delivery

Returns & Refunds

Last updated: 25-08-2016

We want you to be happy with your artwork. If you purchase a standard product from our online shop and change your mind, you generally have the legal right to cancel your purchase within 14 days without giving a reason.

This right does not apply to certain products that are legally exempt from the right of withdrawal, including qualifying custom-made or clearly personalised artworks.

Your right of withdrawal

For standard products purchased through our online shop, you have 14 days to decide whether you wish to keep your purchase.

The withdrawal period starts on the day after you, or a person designated by you, receives the artwork.

You do not need to provide a reason for returning the product.

How to cancel your order

If you wish to exercise your right of withdrawal, please notify us within the 14-day withdrawal period.

You can contact us at: info@karendejong.com

Please include:

Your name
Order number
The product you wish to return
A clear statement that you wish to withdraw from the purchase

You may also use our online withdrawal/cancellation function where available.

We will confirm receipt of your withdrawal request.

Returning the artwork

After notifying us that you wish to withdraw from the purchase at info@karendejong.com, you must return the artwork within 14 days.

The artwork should be returned securely and, where reasonably possible, in its original packaging.

Return shipping costs

The customer is responsible for the cost of returning the artwork when exercising the statutory right of withdrawal.

We recommend using a tracked and insured shipping service, particularly for original paintings and other valuable artworks.

We cannot be responsible for a return shipment that is lost or damaged while being returned if you have not chosen an appropriate shipping method.

Condition of returned artwork

You may handle the artwork as reasonably necessary to establish its nature, characteristics and functioning. However, if the artwork is handled beyond what is necessary and this results in a reduction in value, we may be entitled to deduct the resulting amount from your refund.

Please take particular care with original paintings, framed works and prints when unpacking and repackaging them.

Refunds

Once you have validly exercised your right of withdrawal, we will refund the payments we have received from you, including the cost of standard delivery. If you selected a more expensive delivery option than the standard delivery method we offer, we are not required to refund the additional cost of that premium delivery option.

We will issue the refund without undue delay and, in accordance with applicable law, no later than 14 days after we have been informed of your decision to withdraw. We may wait with the refund until we have received the returned artwork or until you have provided evidence that the artwork has been sent back, whichever occurs first. Refunds will normally be made using the same payment method used for the original purchase.

Custom and personalised artwork

The statutory right of withdrawal does not apply to qualifying artwork that has been made specifically to your specifications or has been clearly personalised for you, where the legal exception applies. This may include commissioned paintings, personalised prints or other artworks created specifically according to your individual requirements. Before we begin a custom artwork, we will confirm the relevant specifications and any applicable non-returnable conditions with you.

Damaged or defective artwork

The right of withdrawal is separate from your statutory consumer rights regarding defective or incorrectly supplied products.

If your artwork arrives damaged, is defective or does not conform to the agreement, please contact us as soon as possible.

Please send photographs of the artwork and packaging where possible. We will assess the situation and work with you to find an appropriate solution, which may include repair, replacement or a refund, depending on the circumstances.

Exchanges

We do not offer automatic exchanges unless agreed otherwise. If you would like a different artwork, you can return the original artwork in accordance with this policy and place a new order.

Questions about returns

If you have any questions about returning an artwork or receiving a refund, please contact us at:

info@karendejong.com. We are always happy to help.